Support
We help buyers and sellers with charges, receipts, refunds, and account questions. The fastest way to reach us is by email.
Frequently asked questions
- What is this charge on my statement?
- A charge shown as SETTLE-LINE.COM means you purchased digital media from a seller who uses Settleline to accept payments. Settleline is the payment technology behind the checkout, not the seller. If you do not recognise the charge, use our statement lookup or contact support and we will help you identify it.
- How do refunds work?
- Refunds are issued by the seller you purchased from, using the original payment method. If you are eligible for a refund, contact the seller or our support team with your reference number. Approved refunds typically appear within five to ten business days, depending on your bank.
- How do I contact the seller I bought from?
- The seller's name appears on your checkout page and receipt. If you cannot reach them directly, contact our support team with the reference number from your receipt and we will pass your request to the seller or help you resolve it.
- Is my card data safe?
- Yes. Payments are processed by PCI DSS compliant processing partners over an encrypted (TLS) connection. Settleline does not store full card numbers or security codes.
- How do I dispute a charge?
- If you believe a charge is incorrect, contact our support team first — most issues are resolved quickly without involving your bank. You also retain the right to dispute a charge directly with your card issuer. We cooperate fully with issuer disputes.
- How do I get a receipt?
- A receipt is emailed to the address entered at checkout. If you did not receive it, check your spam folder, then use the statement lookup page or contact support and we will resend it.