We want buyers to be treated fairly and to understand their options. This policy applies to payments processed through Settleline. The seller you purchased from may also have its own policy; where a seller’s policy is more generous, that policy applies.
1. Who issues refunds
Refunds are issued by the seller you paid, back to the original payment method through Settleline. Settleline provides the technology that returns the funds; the decision to refund rests with the seller, subject to your legal rights and card network rules.
2. Requesting a refund
To request a refund, contact the seller using the details on your receipt, or contact our support team at support@settle-line.com with the reference number from your receipt. Please include the email address used at checkout and a short description of the issue so we can locate the transaction.
3. Digital media and the right of withdrawal
For digital media supplied immediately, some consumer protection laws allow the buyer to waive a statutory cancellation period once delivery has begun. Where this applies, it will be made clear at checkout. Nothing in this policy removes any statutory right you have as a consumer, including rights relating to faulty or misdescribed digital content.
4. When you are entitled to a refund
- The digital media was not delivered.
- The digital media was faulty, materially not as described, or unusable.
- You were charged more than once in error for the same purchase.
- You have a right to a refund under applicable consumer law.
5. How long refunds take
Once a refund is approved, we process it promptly. It typically appears on your statement within five to ten business days, depending on your bank or card issuer. The refund is returned to the card used for the original payment.
6. Cancellations
If a payment link has not yet been paid, no charge has been made and there is nothing to cancel — simply do not complete the payment. For subscriptions or scheduled payments, you can cancel future payments by contacting the seller or our support team before the next charge date.
7. Disputes and chargebacks
We encourage you to contact us before opening a dispute with your bank, as most issues are resolved quickly. You retain the right to dispute a charge with your card issuer. We cooperate fully with issuer disputes and provide the information needed to resolve them fairly.
8. Contact
For any refund or cancellation question, contact support@settle-line.com.
Questions about this document? Contact support@settle-line.com.